Chromecast Ultra stopped showing the options menu for Youtube

[CAMeeks78]

Like it says above Chromecast Ultra stopped showing the options menu for YouTube. used to get a preview of stuff to choose from but it isn't there anymore. The mini says it is displayed on the screen and asks me to choose but nothing is there. If I say a number, it starts playing. Both dongles quit showing it at the same time. They both have the same firmware and I have even done a factory rest on one of them. It still isn't showing on the screen. Anyone have this issue before?

[JenniferV · Accepted solution]

Hi everyone,

We apologize for the inconvenience and thanks for your patience. Our team has identified the issue and is currently working on a fix. I'll keep this thread open and I'll let you know once we have news to share.

Thanks,

Jennifer

[Carquestions]

Now I'm getting an email that asks me if I got a reply, did it solve my problem and to mark as an accepted solution - NO I haven't got a reply to my problem - apparently the "Team" she has working on this issue takes weeks to give an update to this issue of Chromecast not showing You Tube options  - Any idea of when this might get resolved JenniferV ?????

[CAMeeks78]

I'm still waiting....... and guessing also

[Paneerlovr]

I’m sorry to say, this community site is a poor way to interface with Google.  Often the responses back are generic, reboot, factory reset, etc.  When there is an issue, it’s not obviously linked to an actual ticket to be addressed and tracked, even when acknowledged.  There are some pretty surprising bugs as of late, and I’m very surprised how weakly Google updates it’s customer base on the progress to address such bugs.

[JonathanDuryea]

I'm' having the same problem too

[jrbtyrrell93]

Also having the same issue for the last couple of months! 

Very frustrating with an Autistic child who only likes certain videos of a specific theme, Now having to cast via my phone

[Nmrob]

I have the same problem too!

[Ceri]

Same problem here in NZ with brand new chromecast. It’s so annoying!

[Tahir_Jad]

same issue here not showing any options on the chromecast. I hope google is aware of this issue and the fix is going to come soon.. 

[kerridawe]

I'm having the exact same issue and have been for about a month now. 

[deepakfutela]

Hi,

Any resolution to this issue? I have been facing this for a while now.

My chromecast gen 2 firmware version is

1.56.275994

My Google mini firmware version is

1.56.282045

[Sandy01]

Hello, like many others here, I can no longer see the suggested options on my Chromecast. They are there because if I say "play option 3", it will play something; I just have to hope it is what I was looking for, or else I have to cast from my Android. I have factory reset everything, so that's a few moments of life I will never get back, and still, it doesn't help with the problem. What is going on?

[Jo_]

Out of interest, do you have your nest/mini speaker set to a different language or voice than the standard one? 

[CAMeeks78]

Looks like nothing is going on. Google just wants to give us the 🖕 and move on.

[elephantatech]

I am having same problems I reset both Chromecast and google home mini

[JenniferV · Accepted solution]

Hi everyone,

We apologize for the inconvenience and thanks for your patience. Our team has identified the issue and is currently working on a fix. I'll keep this thread open and I'll let you know once we have news to share.

Thanks,

Jennifer

[Sandy01]

I hope so. It is a handy feature. Thanks.

[GY54]

Working on a fix is not a solution. How can this thread have marked as fixed when it is being fixed?

I just finished a chat with your Chromecast supports team, and they passed me to two different agents, but none of them understand the problem and needless to mention a resolution. How disappointing to your customers!

[JonathanDuryea]

Agreed. It shouldn't be marked as resolved yet. It seems very dishonest. 

[NotSoSmartHome]

Hi @JenniferV you can't mark something as solved if there's no solution.  

[JenniferV]

Hi NotSoSmartHome,

I've marked the thread as an accepted solution so everyone can see the update on this thread, but rest assured that our team is still working on a fix for this specific issue. 

Thanks,

Jennifer

[NotSoSmartHome]

We all get the notification when you post. There was no need to mark an unsolved problem as solved.

If you truly knew what the problem was you would be able to tell us. There has to be something different about our setups than those that work. 

[Whatareyoudoing]

It is NOT solved if it is still ongoing, that is not what SOLVED means!

[Jo_]

Same issue on a brand new Chromecast with Google TV having same lack of control. 

Hard reset on home mini, all set up with latest firmware on all devices. 

All logged in on same account. 

Assistant on speaker can pause and play, and stop, but not search or offer options to watch.

The home mini will open YouTube on the TV, but that’s as far as it can go. 

Additionally, if you try and rewind a couple of minutes while watching a livestream on YouTube, it restarts the stream from the beginning and won’t let you rewind and fast forward in small hops. It just replays from the start. Not sure if that is part of same technical problem. 

[StanCook]

Any ideal when this will be fixed

[JenniferV]

Hello folks,

I understand this has been a frustrating experience — our team is still working on a fix. I'll keep this thread open and let you know once we have news to share. Thanks for bearing with us.

Regards,

Jennifer

[Jo_]

Thank you!

If it helps, I’m wondering whether it’s something to do with the personalisation settings.

Our Google home minis/nests/assistant have the language set as Indian English, and that’s how they speak.

The assistant built into the Chromecast ultra is a non-indian UK English speaking voice.

I wonder if this mismatch is something to do with the problem?

The Chromecast Assistant is not picking up our personalised settings.

Thanks for your time.

[lab3ll3]

It's been a month and the issue is unresolved

[CAMeeks78]

More like over 3 counting the time it took me before I made this post.

[Cakdgaf]

I'll second that

[Kittycat]

Has this been identified and solved yet?

[CAMeeks78]

Identified but not solved.

[Spook79]

Hi, just wondering if a fix was ever released for this issue? I’be been having the same problem for quite some time now.

[lab3ll3]

3 months later. @JenniferV has there been any progress made? I called support and they told me that it was because I didn't have YouTube premium. Sounded like a made up excuse, but I bought a trial membership just to confirm my suspicions. This has not been fixed and nobody seems to have a work around. Absolutely brutal  

[Magi]

I have a you tube premium and nothing 🙃 same problem 

[Theriaultjosh]

Same, I've factory reset all existing devices, including phone, home group and new account, even bought a new Chromecast TV to see if it's old hardware. Nothing works. 

[SpecS]

@JenniferVYour team identified the issue back in August... I understand backlogged tasks when it comes to software development, but this seems to be a crucial feature for a chromecast device that a great many are affected by it's failure. Since it has been 3 months since the identified issue, would an escalation be possible to get more developers to service this task and get it added to the next firmware release? This is a growing community of unsatisfied Google users, who some have mentioned, rely on this feature for special needs. Thank you.

[CAMeeks78]

I was wondering if @JenniferV even worked here anymore since no updates but I looked and she is still posting on the site.

[jy12]

@JenniferV, I am one of those users with special needs. This lack of communication and even the company's recent products truly make me feel like Google doesn't care about accessibility. It honestly brings me to tears because every bit of independence is meaningful to me and now I am increasingly without.

[Dsteel]

This is obviously due to another rubbish firmware update, which messed it up!

Why can't your tech track it back to when it worked correctly and copy that back in to an update!!!?

It obviously worked then!!

[CAMeeks78]

@JenniferVhas apparently left the building.