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Chromecast Ultra

WillBarnack
Community Member

So, I am getting the message "cannot connect to your Chromecast Ultra".  I have tried everything in the previous post comments - step by step.  Still nothing.

 

I also cannot figure out how to factory reset Chromecast because it is not showing in my Home.

 

Help!

 

Please and thank you.

6 REPLIES 6

DigitforPC
Community Member

Hello WillBarnak,

There are a few steps that you should take before resetting your Chromecast device. 

Restart Your Router

Restart Chromecast 

Restart your Casting Device

Boost Your Wi-Fi Signal 

Update Google Home applications

In the end, if none of the above work for you, then go for reset. To reset your Chromecast if it is not being shown in the Google Home,

  • Press and hold the button on your Google Chromecast for 25 seconds straight.
  • Once the flashlight is turned on your Chromecast, your device is reset.

For the details of all the above methods, I will attach a link where you can read them in detail. Hopefully, it works for you. 

How To Fix Google Chromecast Not Showing Up 

 

 

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help, DigitforPC. I appreciate it!

 

WillBarnack, hope that helps. Feel free to reply to this thread if you still need assistance.

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello WillBarnack,

 

It's me again. I wanted to check if you still need help. Feel free to let me know if you do.

 

Thanks,

Jennifer

Hey! 

 

Sorry I have been so busy with my new home.  Yes!  The button route was the way to go.  So happy it worked, I was relegated to watching shows on my laptop from my nightstand in bed.

 

First world problems, I know.  But still happy to have the Chromcast working!

 

Thank you so much.

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Congratulations on your new home and glad to hear that your Chromecast Ultra is up and running now. In the meantime, do you still have other questions and concerns?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi WillBarnack.

 

I haven’t heard from you in a while so I'll be locking this thread if there’s no update within 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

 

Thanks,

Jennifer