Chromecast Voice Remote stopepd working after remote update

[rps]

Hi 
In settings I saw that there was an update available for Remote and opted to update the Remote. 

It is not working any more. 

I followed the instruction to reset the Remote and Chromecast but it didn't work. 

Resetting Chromecast was mistake as now I can't even setup it without pairing the remote. 

How can I get replacement remote as it is still under warranty ? 

Thanks

[David_K]

What colour is the light on the remote? I'm assuming you've checked the batteries are OK? What happens if you try these steps?

1. Remove the batteries from the remote.
2. Using your phone or other remote to navigate, go to Settings > Remotes & Accessories.
3. Select your remote and choose to Forget it.
4. Choose Pair remote accessory to start a new pairing.
5. Hold the home button on the remote down and re-insert batteries while holding the button down. 
6. The remote should be detected on the right side of the screen. Use your alternate remote to select it to pair it.

In most cases, your remote will pair automatically after you insert the batteries. If it doesn’t, follow the steps on the TV screen, or press and hold the Back and Home buttons on the remote for 3 seconds.

If it is truly a hardware issue, these steps won't help of course but it helps confirm that's the case.

[rps]

When I put batteries in white light flashes just once and then nothing. It doesn't matter if I am holding the Home button to reset the remote or not. It just flashes once. 

I have tried all of the above. 

Now Chromecast is useless because I can't setup it without remote. 

Remote update essentially bricked the remote. It should be replaced under warranty. 

[David_K]

Appreciate you trying those steps. I've shared this with the Google Nest community team, who can check on further possible options and next steps.

[JenniferV]

Hi folks,

Thanks for escalating this thread and for helping the user, davidking. I'll take it from here.

@rps, sorry to hear about what happened with your Voice Remote. I need to gather some additional personal details which shouldn't be shared on the public forum. Could you fill out this form and let us know once you're done?

Thanks,

Jennifer

[rps]

Hi @JenniferV 
I have submitted the form

Thanks

[JenniferV]

Hi rps,

Thanks! I got your form. I sent you an email, you may check your inbox. Also, I'll lock this thread — let's continue from there.

Best,

Jennifer