Chromecast cannot be activated

[AndreF]

Dear tech support,

First I verify my wifi is activated and I start google home I try to setup a new device an

youtube.com/watch?v=rmj4q1M-7h4 

[JenniferV]

Hi AndreF,

Thanks for posting. Let's sort this out. 

Quick questions — what Chromecast device do you have? Also, are you also using the Device Utility app to activate your Chromecast?

In the video, it looks like your mobile data is also turned on. Please turn it and try to set up again the Chromecast and connect to your WiFi network. Also, if you are getting a message about AP isolation, please make sure to turn it off in your WiFi router. You may refer to your router manual or contact your WiFi manufacturer if you aren't familiar with your router settings.
 

Thanks,

Jennifer

[JenniferV]

Hi AndreF,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. How's it going — did those steps help?

Thanks,

Jennifer