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Chromecast connection fail

MPH01
Community Member

LG TV C8 model 

Web OS 6

Wifi Extender (as network - no previous issues) - iPhone, TV and Chromecast all connected to same network

I’ve used Home app to set up device, during handshake - home app connects to Chromecast no problem, TV says wifi has failed. Home app shows Chromecast connected, but cannot cast to the TV. Wifi admin portal shows Chromecast visible to network (inc extender)

Changed HDMI ports, reset chromecast, turned everything on and off, firmware is all up to date, Chromecast moved off blacklist in extender app, reloaded Home app several times...not sure whats’s wrong - any ideas folks?

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi MPH01,

 

Thanks for reaching out and for being a step ahead of us. Let's sort this out,

 

A few questions: What type of Chromecast device do you have? What's the LED light status in your Chromecast (Solid or blinking white light)? Are you getting any messages when casting to your TV?

 

Try these steps:

 

  1. Reboot your TV, Chromecast, Wi-Fi router, and mobile phone.
  2. Try to plug in the Chromecast to a different TV screen (If applicable).
  3. Make sure your phone is connected to the same Wi-Fi network as your Chromecast.
  4. Use a different mobile phone.
  5. Reset your Chromecast again and set it up.

Let me know how it goes.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

It's me again. I want to make sure you're all good — how did the steps go?


Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi MPH01,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer