Chromecast disconnecting

[AJ82]

Over the last week, Chromecast keeps disconnecting from my wifi. No settings have been changed at all. I’ve checked with my service provider for internet and no issues on their end after troubleshooting. I’ve done the Chromecast troubleshoot to re-pair the device and still nothing works. I can get on to smother webpages, but the Chromecast webpage does not load for me on two different browsers. Is anyone also have similar issues?

[JenniferV]

Hello AJ82,

Thanks for reaching out and I'm sorry for the late response. Let's sort this out.

A few questions: what type of Chromecast device do you have? What's the LED status on your Chromecast? How far is it from the Wi-Fi router? 

Try these steps:

1. Reboot your Chromecast.
2. Reboot your Wi-Fi router.
3. Move the devices closer to each other.
4. Try to plug in the Chromecast into a different HDMI port on your TV.
5. Try to plug it in on a different TV screen, if one is available.
6. Connect to a mobile hotspot to isolate the issue.
7. If you've already performed a factory reset on your Chromecast, please reset it again and test.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hi there,

How's it going? Did those steps help?

Regards,

Jennifer

[JenniferV]

Hey AJ82,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer