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Chromecast does not work with Prime

lawdog
Community Member

Chromecast works with YouTube TV but not Amazon Prime. This issue is new today. In Prime, the icon to cast is dark, and when pressed the usual little rectangle "cast to" appears but is dark and does not suggest  a target (e.g. "living room tv")

1 Recommended Answer

Ashepherdson
Platinum Product Expert
Platinum Product Expert

I would suggest start by just simply rebooting your phone to see if that clears it up, if that doesn't work try uninstalling and then reinstalling the Prime video app.  I just tested Prime video on my phone and it sees my normal chromecasts as well as my Chromecast with Google TV, so it sounds like it could just be a localized issue. 

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3 REPLIES 3

Ashepherdson
Platinum Product Expert
Platinum Product Expert

I would suggest start by just simply rebooting your phone to see if that clears it up, if that doesn't work try uninstalling and then reinstalling the Prime video app.  I just tested Prime video on my phone and it sees my normal chromecasts as well as my Chromecast with Google TV, so it sounds like it could just be a localized issue. 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from lawdog, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Ashepherdson!

Best regards,
Jeran