Chromecast doesn't ask to optimize full screen nor does it optimize

[DH11Fan]

I tried to cast a live stream of motorsports yesterday to my TV from my computer, and it worked fine, then my computer went to sleep so I had to wake it up, and the optimize full screen option never appeared and never worked since then. How do I fix this? I've tried everything, unchecking and checking the optimize full screen videos, restarting pc, casting and uncasting, refreshing chrome.

[JenniferV]

Hi DH11Fan,

Thanks for reaching out and for doing some steps beforehand — these are of great help! Try the additional steps below:

1. Make sure there are no pending OS updates on your computer. 
2. Use a different computer/laptop if one is available.
3. Reboot your Chromecast.
4. Reset your Chromecast.

Thanks,

Jennifer

[DH11Fan]

Hi Jennifer, 

Its not anything to do with the Chromecast, on chrome it asked me to optimize full screen a few times and since then will not do it, and sometimes will do it automatically but will only be there for about 5 minutes before lagging hard or freezing and won't do it again. 

[Jeran]

Hey there DH11Fan,

I'm sorry to hear that this issue is giving you so much trouble! What I would try first is resetting your Google Chrome settings to default. If that doesn't resolve the issue, try downloading Google Canary to see if the same problem persists. That way, we can narrow down the issue.

I look forward to your response!

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[JenniferV]

Hello DH11Fan,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Jeran.

Regards,

Jennifer