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Chromecast intermittent using Dish Anywhere

Jkrutz
Community Member

I've been using my old chromecast to cast from a new Samsung tablet to an old Sony TV. It worked for weeks but now an "unknown error" message, sometimes audio works, sometimes video, sometimes nothing, rarely it works. YouTube, and Pluto TV cast fine. Reinstalled Dish Anywhere app, rebooted Chromecast through Home. Wifi network is the same and strong. Any ideas? Should I upgrade my Chromecast?

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hello Jkrutz,

 

Thanks for reaching out and for being a step ahead of us. Could you please try to plug in the Chromecast into a different HDMI port on your TV? Resetting your Chromecast might also help.

 

Also, if the issue is isolated when using the Dish Anywhere app, please reach out to Dish support for further help.

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

How's it going? Did the steps help?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Jkrutz,

 

I haven't heard from you so I’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer