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Chromecast keeps crashing

kkahng
Community Member

I have two Chromecasts, one brand new, the other about two years old.  I've been having issues with the first Chromecast crashing after streaming video for about 20 minutes.  I have it plugged into its own power source, Chrome and Chomecast software are latest version.  Today, I plugged in the new Chromecast, the same crashing problem is occurring.  I tried using a different HDMI port on the TV.  Also tried streaming from the iPad instead of the computer.

Got any ideas?

11 REPLIES 11

TnMtnMan
Community Member

I've had similar issues-mine "locks up" every day or two and won't take input from the remotes.  I have to unplug the Chromecast and plug back in.  Looks like Google doesn't give a crap about product support given lack of response on this, their own forum.  Probably going to switch to Amazon Fire, researching them now.

kkahng
Community Member

Am about to give up on Chromecast, will look into Roku as a replacement too.

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out to the Chromecast Community forum.

 

kkahng, I'm sorry to hear that you're having an issue with your Chromecast devices. Let's check on this further.

 

A few questions: how long does it take before it stops casting or crashing? Did the video buffer or pixelate before it stopped casting or crashing? Is the video playing problem-free on the device, when not casting? Is this only happening in one app or across all apps?

 

Give the additional steps a try:

 

  1. Reboot the Chromecast, router, and casting device.
  2. Play other videos and try other apps.
  3. Clear the data and/or cache of the app that experiences the issue.
  4. Delete and reinstall the app that experiences the issue.
  5. Turn off any power or battery saving mode.
  6. Disable and re-enable Automatic date and time and Automatic time zone.
  7. Check for system updates on the mobile device.
  8. Try to cast from other devices.
  9. Perform factory reset on Chromecast.

 

TnMtnMan, it looks like you have created your own thread and I already responded to it. You may check it and continue the conversation there so we can further assist you.

 

Best,

Jennifer

kkahng
Community Member

Hi Jennifer,

Thanks for your reply.  I tried all the suggestions you listed for both devices to no avail.  I called customer service, am in the process of exchanging the newer Chromecast.  Fingers crossed that the replacement works.

JenniferV
Community Specialist
Community Specialist

Hi kkahng,

 

No biggie and thanks for updating the Community. Glad to hear that our support team processed a replacement for your device and I hope that this will resolve the issue. However, if you experience the same issue with the replacement device, please let me know so we can further look into this.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello there,

 

It's me again. How's it going? Still need help?

 

Thanks,

Jennifer

kkahng
Community Member

I received the replacement Chromecast and tested it out yesterday.  At first, it seemed to be working fine but last night it went back to cutting out and rebooting itself about every 15 to 20 minutes.  Am going to reboot the router this AM and restart the computer.  Will unplug the Chromecast and see what that does, but am not optimisitc.  Got any suggestions?

JenniferV
Community Specialist
Community Specialist

Hey kkahng,

 

Thanks for keeping me in the loop. I wanted to check if you were able to get your device working by doing the steps that you've mentioned in your last response. If you're still having trouble, please plug in the Chromecast into a different TV screen if possible.

 

Thanks,

Jennifer

kkahng
Community Member

I tried it at my next door neighbor's house.  She has a more modern TV.  It seems to be working okay over there.  So I guess I have to update my TV...

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Awesome! Glad to hear that this has been sorted out. In the meantime, do you still have other questions and concerns?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello kkahng,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. If you need help in the future, you know where to find us.

 

Thanks,

Jennifer