Chromecast no sound for Netflix & Disney+

[Jacply]

I get sound from Youtube but no sound is coming out if source is from Netflix or Disney+. I tried resetting Chromecast and checked app that volume is on but it is still not working. Tried it on both android phone and laptop. Anyone knows how to fix this?

[emgi2]

This usually happens when you enable 5.1 sound on not supported device. Try turning it off.

[JenniferV]

Hi folks,

Thanks for the suggestion, emgi2. I appreciate it.

Jacply, how's it going? Have you had a chance trying the suggested step from emgi2? If yes, how was it? You can also try reinstalling the affected apps. Clearing the cache and data might also help.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — did those steps help?

Thanks,

Jennifer

[JenniferV]

Hi Jacply,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer