Chromecast not casting any content (audio/video)

[nomans113]

When I cast through chromecast, it says this device is not optimised for casting, so your experience may vary and just shows a black screen with the device having a white stable light

I've tried rebooting the device and all but nothing  has worked 

[JenniferV]

Hi nomans113,

Thanks for reaching out. Let's check on this further. 

What is the make and model of your mobile phone? Are you getting this message in all Chromecast-enabled apps? Please make sure your phone's OS is updated and reboot your phone and Chromecast again. Using a different mobile phone and resetting your Chromecast might also help.

Thanks,

Jennifer

[nomans113]

I've tried it with Samsung S9+ and Oneplus, both had latest iOS and ive also tried it after rebooting my chromecast however, still had no luck. 

[JenniferV]

Hey there,

Thanks for getting back to us. Have you also tried resetting your Chromecast? If you haven't yet, please try that step and let me know how it goes.

Thanks,

Jennifer

[nomans113]

Did that too, it didnt work either 

[JenniferV]

Hello nomans113,

Thanks for the update. To confirm, when you received the message that your device is not optimized for casting and your TV shows a black screen, are you mirroring your phone's screen through the Google Home app or casting directly from the Chromecast-enabled app? Please try to plug in the Chromecast into a different HDMI port on your TV and try to shutdown your TV completely then turn it back on after 1 minute. Plugging in your Chromecast into a different TV screen might also help.

Thanks,

Jennifer 

[Jeran]

Hey there nomans113,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[nomans113]

Yes, do need some help, because none of the mentioned solutions have worked for me yet. 

[Jeran]

Hey nomans113,

No problem at all! Just to double-check, does this occur when mirroring your Android screen, or when casting from an app? If it occurs when casting from an app, does it happen in multiple apps, or just one particular app? To be safe, I would also take a look to make sure your devices meet the requirements for the Chromecast.

I look forward to your response on this!

Best regards,

Jeran

[nomans113]

It happens with both, while mirroring and casting through an app.

i have tried it with multiple apps as well. and yes my device meets the requirements for chromecast. 

[nomans113]

Hi Jeran,

Ive seen there was a similar query earlier here by one of the members and she confirmed that a solution given to her helped resolve the issue. It'd be great if i could get that solution, i think it might work for me too

im unable to find it that solution, if you could share its link itll be great. im posting the query link below for your reference 

https://www.googlenestcommunity.com/t5/Chromecast/chromecast/td-p/161420

[JenniferV]

Hi folks,

I'm sorry for the late response. Could you please provide the following information below:

• Cast firmware version of your Chromecast.
• Google Home app version.
• OS version of your phone.

Thanks for the help here, Jeran.

Regards,

Jennifer

[JenniferV]

Hi there,

It's us again. how's it going? Still need help?

Thanks,

Jennifer

[nomans113]

Hey apologies for the very late reply

I couldn't figure out the cast firmware version of the device 

Google home app version: 2.55.1.4

Android version: 10

[JenniferV]

Hello there,

No problem at all. To check the cast firmware version of your Chromecast, please follow the steps below:

1. Open the Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings > Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX."

Thanks,

Jennifer

[JenniferV]

Hi nomans113,

I wanted to check if you were able to get the cast firmware version of your Chromecast. Let me know if you still need help.

Thanks,

Jennifer

[nomans113]

Hi

No i wasnt able to get it, because ive deleted the device from google home and now i cant add it back. if theres another way to check it pls let me know so i can try that 

[JenniferV]

Hey there,

I'm sorry for the late response. I'm afraid we can only get this info once the device is already added to the Google Home app. Could you please tell me why you can't add the device in the Google Home app? Are you getting any messages when setting it up using the Google Home app? 

Thanks,

Jennifer

[Patrivk]

I have the same issue with a s21 ultra, the screen casts, but no videos, just the audio.

[Jeran]

Hey nomans113,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Denzel1]

Im having the same problem my tablet says - This device is not optimised for casting, so your experience may vary. Im using google home app to try and cast my tablet onto my tv. My tv is an android tv and my tablet is Samsung. It does connect but everything is pixelated and very low quality 

[JenniferV]

Hi Denzel1,

I'm sorry for the late response. Have you tried the suggested steps provided on this thread? If you haven't yet, please try that and let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey folks,

How's it going with your Chromecast? Still need help?

Thanks,

Jennifer

[JenniferV]

Hello there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[nomans113]

Hi 

Nothing has worked yet. Can you not help without knowing the device information? 

Its not being displayed as you've mentioned above.

I've tried everything else 

[JenniferV]

Hi nomans113,

Yikes! We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

[nomans113]

Filled the form

[Jeran]

Hey there nomans113,

Thank you for filling out that form! You should have someone from the Chromecast Support Team reach out to you via email, so feel free to continue the conversation over there. Unless you have any more questions or concerns for us on the forum, I'll go ahead and lock this thread.

Best regards,

Jeran