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Chromecast not casting

RosieB
Community Member

My chrome cast is connected to wifi and to my TV but I have issues casting to is from supporting apps every time I try. Sometimes Spotify will work, sometimes not, Netflix hasn’t worked in around 3 months, and occasionally Amazon prime and Disney Plus will work but generally they don’t. I’ve tried a new router, I’ve tried a new chrome cast, I’ve tried resetting the chrome cast, I’ve tried updating the google home app, literally nothing works. Please someone tell me they have a solution this is driving me insane

4 REPLIES 4

Sarni
Community Member

I have the same issue and it is infuriating!!!! 

Jeran
Community Specialist
Community Specialist

Hey there RosieB,

I'm really sorry that your Chromecast has been having so many issues! This sounds pretty frustrating, so I'd be happy to help you out. Let me just ask you a few questions to better understand what is happening here:

  • What is the firmware version of the Chromecast?
  • Are you connected to a 2.4GHz or a 5GHz Wi-Fi network?
  • When this problem occurs, what color is the LED light on the Chromecast?
  • Do you receive any error messages when these problems occur? What do they say?
  • Does the problem persist when casting from another device, such as a computer or tablet?

For now, I would make sure the Chromecast isn't throwing any errors by checking the LED light. I would also try using another casting device to see if the problem persists, so we can narrow down the issue.


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help here, Jeran.

 

RosieB and Sarni, hope that helps but if you're still having trouble casting, please try to uninstall and reinstall the affected apps and reboot your mobile phone. Also, make sure the local network access is turned on for casting on your Chromecast-enabled apps. 

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer