Chromecast not connecting to wifi

[sierra3]

Switched to a new internet provider today and now my chromecast is not connecting to the wifi. Tried rebooting the router multiple times and did a factory reset on the chromcast, neither helped. Was ont he phone with the internet support for almost an hour trying to troubleshoot and even they can't figure out why its not working. We tried connecting on 2.4, 5 and dual and none are working. keep getting the same error messages: "connection problem during set up, please check your wifi settings" and "check internet connection: try restarting your wifi router or choose a different wi-fi network" 

[David_K]

Try these steps:

1. Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. 
   
   
2. Make sure Wi-Fi and Bluetooth are both turned ON on your phone or tablet.
   
   
3. Turn OFF mobile/cellular data.
   
   
4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
   
   
5. Reboot Chromecast by removing the power cable, then reconnect it.
   
   
6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
   
   
7. Restart the Google Home app.
   
   

• Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
• iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
• Turn Wi-Fi off and on again on your phone or tablet.
• Reopen the Google Home app.

If none of the steps above help, factory reset your Chromecast and then retry setup. You may also want to try setup using a different phone or tablet, just to test, if you have one.

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[JenniferV]

Hey folks,

Thanks for the help, davidking and Jeran.

sierra3, it's us again. We want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hi sierra3,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer