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Chromecast remote white light always on

Mellowor
Community Member

My chromecast remote won't work and keeps the white light always on. I tried changing batteries, updating it, using google tv to reset it, everything. I've even tried three different brand of batteries and nothing works. This is getting annoying, any ideas on what to do? 

4 REPLIES 4

davidking
Gold Product Expert
Gold Product Expert

A solid white light means the mic is on or its trying to apply a firmware update. Assuming you're happy the batteries are good, did you try steps similar to these?

  1. Remove the batteries from the remote.
  2. Using your phone or other remote to navigate, go to Settings > Remotes & Accessories.
  3. Select your remote and choose to Forget it.
  4. Choose Pair remote accessory to start a new pairing.
  5. Hold the home button on the remote down and re-insert batteries while holding the button down. 
  6. The remote should be detected on the right side of the screen. Use your alternate remote to select it to pair it.

In most cases, your remote will pair automatically after you insert the batteries. If it doesn’t, follow the steps on the TV screen, or press and hold the Back and Home buttons on the remote for 3 seconds.

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help here, davidking.

 

Mellowor, how's it going with your Chromecast Voice Remote? Do you still need help?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello Mellowor,

 

It's me again. I wanted to check if you still need help. Feel free to let me know if you do.

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer