Chromecast sets up but instantly shows "Disconnected device"

[lataliana]

Hiya - I recently had issues which I resolved addressed in another thread, but I'm back again!

Previous thread...

https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-is-connecred-to-Wifi-but-not-found/m-p/...

I've followed the same steps and reset modem and Chromecast multiple times. I enter the Google Home app and set-up the Chromecast successfully, but now the wifi connection does not stay active at all. Once set-up is finished, I select the device on Google Home app and get the "Disconnect device" message.

Another difference I've noticed this time is that the wifi connection does not appear in top right corner of Chromecast screen on TV at all - previously it did.

I've tried casting from both an iPhone and Macbook Air but the device is not found.

I am using 5G internet modem. It's worked completely fine up until a few weeks ago when I posted in the previously linked thread.

Any ideas? 

[Jeran]

Hey there lataliana,

I apologize for the late response, and thank you for being patient! Were you able to fix that connection issue? If not, I'd be happy to help you figure it out. Now, you said that you have an iOS device, is that correct? If so, make sure both Bluetooth and Local Network Access is enabled on the Google Home app. Here is how to enable Local Network Access:

1. Go to the phone's Settings.
2. Tap Privacy > Local Network.
3. You should find a list of apps. You must turn on the Local Network Access for the Google Home app.

Finally, make sure that the Chromecast is powered via a wall outlet, and not via a USB port on the TV.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,

Jeran

[Muddi]

Hi there,

I'm just checking in to see if you still need help with your device. 
 

Cheers,

Muddi

[Muddi]

Hey lataliana,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi