Chromecast suddenly not connecting

[nopac4]

Sometime last week, all of our chromecast devices stopped showing up. When trying to set up them up again, but keeps giving us "check internet connection". I rebooted router several times, factory reset one of the chromecasts twice already. I have performed a sequential reboot of the chromecast, router, and my phone. Our wifi is functioning. I did not change any of my router or network settings. We did lose power during a storm last week, but we have surge protectors. I added 8.8.8.8 and 8.8.4.4 to my list of DNS servers. My router is not set up for AP isolation. Has anyone else had this issue?

[Franky73]

Pareil pour moi ☹️

[Camilla01]

I have the same issue - have you figured it out? 

/Camilla 

[azaiil]

same issue

[Ghabcha]

Same problem unfortunately 

[JenniferV]

Hi folks,

Thanks for reaching out and I'm sorry to hear that you're having a connectivity issue with your Chromecast. Let's sort this out.

A few questions: what type of Chromecast device do you have? What's the LED light status on your Chromecast? How far is it from the Wi-Fi router? Please try to plug in your Chromecast into a different HDMI port on your TV. Resetting your Chromecast again and manually connecting it to the Chromecast SSID might also help. 

Here's how you can connect to the Chromecast SSID: Go to the phone Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again. 

If the issue persists, please attempt to connect the Chromecast to a mobile hotspot to isolate the issue.

Thanks,
Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[Kingwampa]

I’ve got the same issue.  In Google Home the devices show up, but if I click the cast tab in Spotify, YouTube, Netflix, or Hulu (everything I tried so far) then no devices appear.

[Jeran]

Hey there Kingwampa,

Just checking up on this thread, were you able to give Jennifer's troubleshooting steps a try? 

Best regards,

Jeran

[JenniferV]

Hi everyone,

It's us again. We wanted to check if you still need help. Feel free to let us know if you do.

Thanks for the help here, Jeran.

Regards,

Jennifer

[JenniferV]

Hello there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer