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Chromecast ultra

KingDozer
Community Member

I've had my Chromecast ultra for a year bought for stedia never had a problem until now I will be casting either YouTube or Pluto tv from my android an all of a sudden the caster wants to have a mind of it's own an turn the volume down an stop casting I've factory reset it once an rebooted twice still having same issues an it's got a stable wifi connection

4 REPLIES 4

Jeran
Community Specialist
Community Specialist

Hey there,

I apologize about the late response, thank you for being patient! Were you able to fix that audio issue? If not, I'd be happy to help out, as I know I'd be annoyed if the video's audio kept changing! Let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • Does this issue only happen on those two apps, or all video apps?
  • Does this issue occur when casting from another device, such as a computer or tablet?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from KingDozer, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran