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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25879 Views
  • 0 replies
  • 11 kudos

GA00439-ID questions

Hello where is the Chromecast GA00439-ID from? Does it come with European plug?

Home can't find Chromecast, on any device

Recently the Home app stopped detecting my Chromecast (model GZRNL). I had been using it perfectly well on a Samsung tablet, but now when I go into Home it doesn't register that the Chromecast is available. I can cast in YouTube to the device, from t...

SBT by • Community Member
  • 2776 Views
  • 6 replies
  • 0 kudos

How to mirror one tv to another

Before I purchase Chromecast, I have Starlink internet and live in rural central Alberta. The Starlink transmitter does not have HDMI port and is WiFi only. I have just purchased a Hisense Smart TV and it is running Prime plus other streaming feeds. ...

CLSmith by • Community Member
  • 788 Views
  • 3 replies
  • 0 kudos

Resolved! Chromecast can't connect

Helloplease lead me:Chromecast can't connect with(For example) streaming Link www.hdsaprevodom.comMy device is:Model H2G2-42FCC ID: A4RH2G2-42IC: 10395A-H2G242CAN ICES-003 Class BCould you guide me to the solution of the problem?Yous costumer,Eduard

EduardD by • Community Member
  • 2410 Views
  • 11 replies
  • 0 kudos

Resolved! Google Chromecast not working in UK while on holiday!

Can someone please help?, I purchased a Google Chromecast in the UK while on holiday, but as I logged in using my South Africa account, BBC iPlayer will not work as it "thinks" I am in South Africa, also adding some Apps I get error message saying th...

RDCullis by • Community Member
  • 1994 Views
  • 9 replies
  • 0 kudos

Connection problem under configuration

When I try to setup my chromecast and I try to log in to wifi, the message "connection problem under configuration, lost contact with chromecast" pops up. I have tried a few times and saw something happen when I try to connect. I lost my connection t...

Simen2360 by • Community Member
  • 585 Views
  • 3 replies
  • 0 kudos

Plex app on Google TV

Do we have to pay for the Plex pass in order for Google TV to support the app? I was trying to get my free version of Plex going in the Google TV with Chromecast, but could not seem to sign on/link.

Dicey by • Community Member
  • 1071 Views
  • 3 replies
  • 0 kudos

Chromecast with Google TV

My Chromecast with Google TV does not provide a HD picture. The menu pages appear to be OK but the streaming content is definitely low-res. I confirmed that it is the Chromecast device by switching it out with one from another room. The problem follo...

Bill-G by • Community Member
  • 444 Views
  • 2 replies
  • 0 kudos

Not able to download any more apps on Chromecast Google TV.

I can’t add any more apps with Chromecast on one of my TVs. I have Chromecast on two TVs and only one is having the issue. They both have the same space available. The See all button at the end of after all Your Apps is missing and when I try to add ...

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