Chromecast using Starlink IP Address Location 98.97.56.72 for Ambient Mode Weather & TV Commercials

[RobertTrudell]

Chromecast uses Starlink Router IP Address Location 98.97.56.72 for Ambient Mode Weather & TV Commercials rather than the Home Address entered in Google Home's Settings, Home Information.

Is it possible to change the location the Ambient Mode Weather uses?

[eighty666]

no. i flagged this years ago on the old product support forum. they didn't care then and they don't care now

my chromecasts always show me the sunshine at midnight because of my routing

[JenniferV]

Hi folks,

Thanks for reaching out. May I know what type of Chromecast device do you have? Also, are you using a VPN for your Chromecast? If yes, please disable it in your router settings and let it connect directly to your network, then try to check if the weather that will show on your TV screen will now match your Home info on the Google Home app settings.

Thanks,

Jennifer

[RobertTrudell]

Chromecast 2nd Gen.

There's no VPN in use with the Chromecast.

Google Home currently says it's 85 in Ajo, Arizona while the Chromecast Ambient Mode displays 78 at 9:59 pm MST.

[eighty666]

all 3. no vpn. ptoblem remains. this entire thread is a duplicate of one on the old forum. google never took it vaguely serious the first time around

[JenniferV]

Hi folks,

Thanks for getting back to us. The Chromecast devices will automatically detect the location based on the network where it's connected. If your current location is different from the router’s location settings, please change the address in your router settings. You may also try to reboot and reset your Chromecast.

Regards,

Jennifer

[eighty666]

jenniferv that's not true. chromecast gets its location depending on where google thinks your DNS servers are

[JenniferV]

Hi eighty666,

We appreciate you sharing insights/thoughts about this. Have you tried the suggested steps? If you haven't yet, please try the steps and let me know how it goes.

Thanks,

Jennifer

[eighty666]

yes. many times since i raised a support ticket many years ago that was pretty much ignored and also the duplicate thread on the old google product support forum about it. it's a bad product that's not supported at all. i think this is why it does not perform as-advertised

[JenniferV]

Hi eighty666,

We hear you and we understand why you feel that way. I'd suggest you send a feedback report on your Google Home app to let the Google Engineering team know about this. Here's how.

Also, please fill out this form so we can further check this in our end. Let me know once you're done.

Thanks,

Jennifer

[eighty666]

i did, 2 years ago. still waiting for a reply

[JenniferV]

Hi eighty666,

Were you able to fill out and submit the form? If you haven't yet, please fill it out so we can further assist you. You may also provide the case ID of your interaction so we can check this in our end.

Thanks,

Jennfier

[eighty666]

no, i can't fill in broken forms with bad submission code

scroll back on the old forum to 2019 where i gave you my case id about this already

i !already have 5 tickets google is currently spending thousands of dollars and hours trying to avoid taking responsibility for things will a 6th make the difference?

[JenniferV]

Hi eighty666,

Sorry to hear about that. I sent you an email so we can further assist you. Please make sure to keep your lines open as our team will reach out to you from there anytime soon.

RobertTrudell, how's it going? Do you still need help?

Thanks,

Jennifer

[eighty666]

received. i added a label in gmail and put it with the other 9 tickets i have about the same issue already being ignored the moment it became obvious it was a alphabet issue as always

[RobertTrudell]

Yes. Along with 2nd Generation Chromecast, I noticed the Google News also thinks I'm in San Bernardino County, California instead of Ajo, Pima County, Arizona.

[JenniferV]

Hi folks,

eighty666, thanks for the confirmation. Keep your lines open as our team will reach out to you anytime soon.

RobertTrudell, could you try to go to Google Maps, and try to check the address that was entered? If it's incorrect, please edit it and put your correct address. 

Thanks,

Jennifer

[eighty666]

always do. only a complete idiot would stop listening. been open for the 1000 days since i made you all aware of this but yeah, you can have some more time if you like

[JenniferV]

Hi eighty666,

Thank you and we appreciate your patience.

Regards,

Jennifer

[RobertTrudell]

945 N Jefferson Ave, Ajo, AZ 85321

https://www.google.com/maps/@32.3845783,-112.8701329,15z

https://www.google.com/maps/@/data=!4m2!10m1!1e2

The problem is it's using Starlink's IP Location Address in Newberry Springs, California

[JenniferV]

Hi RobertTrudell,

Thanks for the update. We'd like to look more into this — could you also fill out this form? Let me know if you're able to fill it out and submit it without any issues.

Thanks,

Jennifer

[JenniferV]

Hello there,

It's me again. We haven't received your form. Were you able to fill it out?

Thanks,

Jennifer

[eighty666]

the form submission is broken. but you got all the info in 2019 already. nothing has changed. except 1000 days elapsed.

[RobertTrudell]

I tried submitting the form several times this morning and receive this message: "Refresh this page and try again. Sorry, there was a problem with the form."

[JenniferV]

Hi RobertTrudell,

Thanks for trying and for keeping me in the loop. I also created a case for you and I sent you an email so we can further assist you. Please make sure to keep your lines open as our team will reach out to you from there anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Jennifer

[eighty666]

"it was our fault so F you completely we have your money and we don't care" ~ jennifer