06-01-2022 06:55 PM
06-01-2022 06:57 PM
Sorry i should say its a ver 3 Chromecast (not 2)
06-04-2022 06:19 PM
I have the same issue how do we resolve this issue
06-04-2022 06:30 PM
I reset my modem back to factory and it seems to have resolved it. What i did once reset, i connected my mobile device with Google Home to the actual chromecast wifi and then went through the setup process that way (Google Help advised to do it that way) and it worked. Had to factory reset modem/router
06-04-2022 06:52 PM
That’s what I’ve been doing for the last couple weeks, resetting modem/router then rebooting chromecast then I uninstall & reinstall google home start all over again, it lasts for the day then next morning I have to re do it all over again
06-05-2022 06:52 PM
Hi folks,
alosurdo, glad to hear that you're able to get your devcie working again and thanks for sharing your resolution in the community. We appreciate it!
Janeybaybi, I'm sorry to hear that you're still having a connectivity issue with your Chromecast. Let's sort this out.
A few questions: How far is your Chromecast from the Wi-Fi router? Are there any changes to your Wi-Fi network? Do you have a dual band router?
Give these steps a try:
Let me know how it goes.
Thanks,
Jennifer
06-08-2022 07:00 PM
Hi there,
It's me again. I want to make sure you're all good — did those steps help?
Thanks,
jennifer
06-10-2022 10:40 AM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran