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Chromecast with Google TV apparently using wifi IP location instead of Google Home app

madkingsoup
Community Member

I've recently moved to Gran Canaria and got lovely new fast broadband. I've started trying to recreate my Nest network from my previous home in the UK. Speakers: 100%. Nest Hub Max: 100%. Chromecast with Google TV: problem.

My Google Home app has been updated with my new location data, and the Hub Max is showing time and weather appropriate to where I am. The Chromecast however, appears to be using the router IP address instead of the app, so it thinks I'm in mainland Spain; wrong time, very wrong weather.

Is there a way to force the Chromecast to use the Home app instead of the router? 

4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

Hi madkingsoup,

 

Thanks for reaching out and for providing detailed information on your issue. Could you please try to reboot your Chromecast and plug it in on a different HDMI port on your TV? If the issue persists, factory reset it. Here's a guide: How to factory reset your Chromecast.

 

Let me know how it goes.

 

Thanks,

Jennifer

madkingsoup
Community Member

Done it before I posted. This issue is something that has already been noted on these forums.

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Understood. We'd like to dig deeper into this  — could you fill out this form and let us know once you're done?

 

Thanks,

Jennifer
 

JenniferV
Community Specialist
Community Specialist

Hello madkingsoup,

 

We got your form — thanks for filling it out. Our team will reach out to you via email so, please keep your lines open as they may reach out to you anytime soon. 

 

Also, please be advised that this thread will be locked after 24 hours.


Thanks,

Jennifer