Chromecast with Google TV problem with connecting to 5G Wi-Fi

[kdhettinger]

When using YouTube the videos buffer and or doesn't connect at all.  The 5G Wi-Fi network connected to the Chromecast sometimes says limited network or doesn't connect at all.

[JenniferV]

Hi kdhettinger,

Thanks for posting. Let's sort this out.

A few questions: when did the issue start? How far is your Chromecast from the Wi-Fi router? Is this only happening when watching videos from YouTube or across all apps?

Try these steps:

1. Check if other devices can connect to your network.
2. Move your devices closer to each other.
3. Reboot your Wi-Fi router. 
4. Reboot your Chromecast with Google TV.
5. Clear the cache and data of the affected app(s).
6. Play a different video from the same app and from another app.
7. Play videos on a different device.
8. Reset your Chromecast with Google TV.

Let me know how it goes.

Thanks,

Jennifer

[kdhettinger · Accepted solution]

Chromecast is inches from wifi router, I think I fixed my 5G wifi, I changed settings on the router.

[JenniferV]

Hey there,

Cool! Glad to hear that the issue has been sorted out and thanks for sharing your resolution in the Community! In the meantime, do you still have other questions and concerns?

Thanks,

Jennifer

[JenniferV]

Hello kdhettinger,

I haven't heard from you in a while so I'll be locking this thread if there’s no update within 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer