03-20-2022 12:06 AM
I have issues casting from both chrome and apps - I've tried rebooting and factory resets multiple times. When it does actually connect the video will play and then freeze for long periods of time.
03-26-2022 06:01 PM
Thanks for reaching out and for being a step ahead of us. I'd love to dig deeper into this.
A few questions — is the casting device's power saving mode turned on? How close are the devices to each other? Are there other apps that actively run on the device? When did the problem start?
Give these steps a try:
Keep me posted.
04-02-2022 11:39 AM
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
03-29-2022 06:04 PM
It's me again. I want to make sure you're all good — how did the steps go?