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Chromecast wont connect at the end of setup. It has worked fine until recent

Homefest
Community Member

I have been using my chromecast perfectly fine for approximately 2 years it's 2nd generation.. Recently it has disconnected from my TV and will not reconnect. I have the same croak chromecast at 2 different homes and both of them have done this period I have tried the factory reset I've turned the Wi-Fi on and off I've uninstalled and reinstalled the Google home app nothing works. It gets to the very end of the install and it says it cannot connect to the Wi-Fi . Any suggestions?

4 REPLIES 4

Homefest
Community Member

Screenshot_20220428-084708_Settings.jpg

 this is what I am seeing 

 

Jeran
Community Specialist
Community Specialist

Hey there Homefest,

I apologize about the late response on this, thank you for being patient! Were you able to fix that connection issue? If not, I'd be happy to help out, as I know networking issues can be tricky. Let me just ask you some questions about what's happening:

  • Has there been any changes in the network?
  • What is the firmware version of your Chromecast?
  • Are you connecting to a 2.4GHz network or a 5GHz network?
  • If you are connecting to a 5GHz network, is the Wi-Fi range set to a lower channel? (36-48)
  • Have you followed the steps in this article?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

JenniferV
Community Specialist
Community Specialist

Hi Homefest,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks, for the help, Jeran.

 

Regards,

Jennifer