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Chromecast

Robarama
Community Member

Casting system audio is not supported on this device using Lenovo ThinkPad desktop.  Casting does not work on Paramount Plus, AppleTV+, Peacock. Casting will work on Hulu, Netflix, HBOMax, and Disney+.  please advise.

6 REPLIES 6

Robarama
Community Member

I can cast disney+, HBO Max, Hulu, and Netflix but am unable to cast Paramount+, Peacock, Apple+, and Amazon Prime.  Please advise.

Jeran
Community Specialist
Community Specialist

Hey there Robarama,

I apologize about the late response, thank you for your patience! Were you able to fix that audio issue? If not, I'd be happy to help out, let me just ask you some questions to better understand the problem:

  • When did this issue start happening?
  • What color is the LED light on the Chromecast?
  • What version of Google Chrome are you using?
  • Does this issue occur when casting the tab and the desktop?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Robarama
Community Member

Started happening over a couple of years ago. For each streaming provider that didn't work, I wouldn't use Chromecast to the TV.  Paramount Plus was the latest provider which started not to work in October 2021.  That was my final straw because I watch Paramount Plus a lot.  

 
LED Light is white.
 
Chromecast device is 1st Generation.
 
Chrome is up to date
Version 95.0.4638.54 (Official Build) (64-bit)
 
When casting the tab.  Some streaming providers work and others do not.  See the lists below,
 
Streaming providers working on Chromecast:
Hulu
Netflix
Disney+
HBOMax
CW
Pandora
 
Streaming providers NOT working on Chromecast:
Paramount +
AppleTV+
Amazon Prime
Peacock Premium
Discovery+
 
I tried the troubleshooting tips on the internet but it was above me and I felt overwhelmed.
 
Any help would be appreciated.   
 
Thank you,
 
Robert Castellanos

Jeran
Community Specialist
Community Specialist

No problem! Here is a thread from the past with a similar error message, here is a solution that the user Alex Saa had:

 

"After the recent windows 10 update, the time of the windows was messed up. It seems the time on your device must be 100% correct in order for the Chromecast to work. I fixed the time to correct number (It was showing 1 AM when it was 8 PM) and the problem is fixed. I can now cast my tabs etc."

 

Would you be able to give that a try and see if it resolves the issue?

 

Best regards,

Jeran

Robarama
Community Member

I tried that and it did not work.  The time and date are set correctly.  I would show you screenshots but I don't have permission.  My clock is updated with regards to time/date/region.