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Connected but no Internet

GriffDGrand
Community Member

I'm using Home app on my Android and when I try to connect to the named device it connects to the WIFI but states no Internet.  On the TV screen it says to check the user name and password.

I did change the router password, and was able to change in my phone, but can't find an option in the Home app to make these changes?

1 Recommended Answer

Cathal_S
Gold Product Expert
Gold Product Expert

Hi GriffDGrand,

Please try factory resetting your Chromecast and then setting it up again with your new WiFi network information.

Factory Reset:

https://support.google.com/chromecast/answer/6254654 

 

Regards,

Cathal

Regards,
Cathal

View Recommended Answer in original post

4 REPLIES 4

Cathal_S
Gold Product Expert
Gold Product Expert

Hi GriffDGrand,

Please try factory resetting your Chromecast and then setting it up again with your new WiFi network information.

Factory Reset:

https://support.google.com/chromecast/answer/6254654 

 

Regards,

Cathal

Regards,
Cathal

Thank you Cathal_S,

I already deleted the Home app from my phone, but see it can still be reset from the device itself.  I'm actually not sure which Gen I have, but just purchased the item within the past 6 months.

I will followup.

Thank you again Cathal_S, the reset worked and it show's TV can be watched. Sadly I'm am unable to link to Prime Video.

However since you solved the issue I presented here, I will post as another issue.

Jeran
Community Specialist
Community Specialist

Hey there!

It looks like Cathal_S was able to solve GriffDGrand's issue, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Cathal_S!

Best regards,
Jeran