09-04-2021 12:35 AM
I get the same error after streaming DSTV NOW. The appearance of the error appears "randomly". I never used to have this issue. It started last week.
Stopping and starting the cast with a refresh on the page only sometimes helps, but then occurs 15min into the stream.
This has started in the last few weeks. And don't try provide an irrelevant answer of clearing my cache etc. That is not a solution nor does it resolve the issue REPEATEDLY occurring.
This occurs from two different browsers or an app on Android. Its not a browser issue so cache clearing won't help.
09-04-2021 12:37 AM
in addition: why did you "google" CLOSE and not move the previous post: https://support.google.com/chromecast/thread/112827265/google-chromecast?hl=en&msgid=112827265
your words: "We've moved! Check out our community and ask a question at googlenestcommunity.com"
09-15-2021 01:40 PM
Hey there Bambi,
I'm sorry about the slow response time, thank you for your patience! Let me ask you some questions about this error, so we can dig a little deeper:
The odd thing is that the HTTP status 401 is a client-side error where you're unauthorized to access the content because you lack authentication credentials. If the issue is occurring across multiple applications, the issue may lie in the Chromecast or Wi-Fi network. However, if the issue is isolated to DStv, there may be an issue with how they are delivering the resources to the Chromecast.
As for your second question about the thread not being migrated, not every thread from the original community was migrated over if they weren't large/new enough.
I look forward to your response, If you had any other questions or concerns for me, please let me know!
Best regards,
Jeran
09-20-2021 10:56 AM
Hi Jeran,
09-21-2021 03:00 PM
Hey there Bambi,
I checked with a higher tier of support and there is no known issue with an HTTP 401 error, as the reports we found have it relate to DSTV. It would be best to contact DSTV's support team, as the issue most likely lies on their end. If you have experienced this particular issue with other applications, please let me know.
I'm sorry I couldn't be more help. If you had any other questions, please let me know.
Best regards,
Jeran
09-20-2021 10:23 AM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
09-29-2021 11:00 AM
Hey there!
We haven't heard back from Bambi, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Have a good one!
Best regards,
Jeran