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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25725 Views
  • 0 replies
  • 11 kudos

Chromecast is no longer working

Hello, I've two Chromecasts that I daily use and they stopped working suddenly, out of the blue, without any modification on my network. I'm unable to cast anything thru them.I tried to restore the factory settings on one of them but I'm unable to co...

Jack_Bauer by • Community Member
  • 1087 Views
  • 17 replies
  • 5 kudos

Remove Google Freeplay Content

Good Evening! I am in the process of setting up a JubileeTV device for my mother-in-law. She recently moved into an assisted living facility, and the cable is run old school, dormitory style, where there is one feed that is split to every unit in the...

ZKeeton by • Community Member
  • 288 Views
  • 2 replies
  • 0 kudos

Chromecast HD usb storage not showing up in adb

So, I've hooked up a USB hub, and entered a usb drive and formatted it to be internal storage.I can move apps to it no problem, and I do see it in the file manager I downloaded on to it, but then the file manager can't access it so I can't put any fi...

ChrisLe by • Community Member
  • 206 Views
  • 2 replies
  • 0 kudos

4K Streamer is worthless

This is yet another situation in which Google has failed abysmally. I have been a LONG time Google advocate, my original gmail account dates from the late 90s....yes I'm that old. I've had many, many Google/Android devices and services over the years...

shrume by • Community Member
  • 119 Views
  • 0 replies
  • 0 kudos

ChromeCast HD with G-TV bloqued

HelloMy ChromeCast with Google TV HD has stopped working. After a year and a half working fine, when it starts up, it doesn't go beyond the Google TV screen with the colors spinning around.I've tried all the options on the web and nothing, it doesn't...

jojasago by • Community Member
  • 247 Views
  • 1 replies
  • 0 kudos

Chromecast Ambient mode only selecting a few photos...

Hello -The problem I'm experiencing with Chromecast Ambient mode seems to be one that others are having as welll -- namely that the album I've selected for ambient mode has 684 photos in it, but ambient mode more or less just rotates through the same...

blank screen after ads

My Google TV Streamer seems to be working fine, except that when watching a TV show on 9NOW (for example), sometimes when an ad finishes I get the sound for the show but no picture. A black screen. If I use the wheel on the remote I can advance it a ...

Bea5 by • Community Member
  • 213 Views
  • 1 replies
  • 0 kudos

Cast Moderator setup inconsistency

We are seeing inconsistency on setting up Cast Moderator on our new 4k devices. Some devices act exactly like we want them to and you can only run Cast Moderator or Settings on the device. You can't get to the home screen that gives access to all the...

MacTech by • Community Member
  • 162 Views
  • 2 replies
  • 0 kudos
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