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Sony live program not connecting on tv via chrome cast

s_panchal75
Community Member

Sony live program are not getting connected via chrome cast device

1 REPLY 1

virnab
Community Specialist
Community Specialist

Hi s_panchal75,

 

Thanks for posting in this community.

I understand your Chromecast is not streaming Sony live programs. I'm happy to look into this for you.

To get started, please provide some more information by answering these questions: 

  • What model of Chromecast device do you have? You can use this Google Help Center article to help identify your device: Chromecast and Google TV Streamer specifications.
  • When did the issue first start?
  • Are you experiencing the same issue with other channels in the Live Tab?
  • What specific app are you using to stream the Sony live program?
  • Is this issue happening with all Sony live programs, or just a specific one?
  • Have there been any recent changes to your environment, such as a change in Wi-Fi network or recent outages?

Please reply with the requested information so we can continue troubleshooting and find a solution.

 

Best regards,

Virna