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Devices remain while google home deleted

roelsr
Community Member

Devices remain while google home deleted

1 Recommended Answer

David_K
Platinum Product Expert
Platinum Product Expert

This means they're setup successfully and connected to your Wi-Fi but were setup with a different account than the one associated with that "home" in the app. That's why they show as a "local device" and don't appear in your normal list of devices, assigned to a room. The quickest way to resolve that will be to factory reset them and set them up again with the same account you've used on your other devices that appear normally.

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11 REPLIES 11

David_K
Platinum Product Expert
Platinum Product Expert

We're going to need more information to be able to help you. Please can you explain the issue further?

roelsr
Community Member

Thanks for your reply,

2 former devices come back every time when I want to start allover again with Google Home. Not assigned to homes or rooms. They remain present. Can I completely startover with Google Home with new setup?

David_K
Platinum Product Expert
Platinum Product Expert

Do you recognise those devices? Are they yours? I'm assuming they show up under "local devices" which means they're connected to the same Wi-Fi network as your phone?

roelsr
Community Member

Those devices are tv sets as they are generated by installed chromecasts in Google Home

David_K
Platinum Product Expert
Platinum Product Expert

So they are your devices correct? 

roelsr
Community Member

Yes, they are like

TV living, TV bedroom

David_K
Platinum Product Expert
Platinum Product Expert

This means they're setup successfully and connected to your Wi-Fi but were setup with a different account than the one associated with that "home" in the app. That's why they show as a "local device" and don't appear in your normal list of devices, assigned to a room. The quickest way to resolve that will be to factory reset them and set them up again with the same account you've used on your other devices that appear normally.

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help, davidking.

 

roelsr, how's it going? Still need help?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi roelsr,

 

I wanted to check back in to see if you still have other questions and concerns. Feel free to let me know if you do.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from roelsr, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, David and Jennifer!

Best regards,
Jeran