Family Room TV may be set up, but we could not communicate with it from your iPhone.

[Jim543]

Continue to get “Family Room TV may be set up, but we could not communicate with it from your iPhone” message. Tried solutions from previous thread i.e. Local Network, restart router, restart iPhone, everything connected to same wifi, ….  Should Chromecast6165.b, be connecting to the internet? In weeks past I went through the set up process again and it worked but the next time I tried to use it I was right back to square one. Going a little crazy so any help will be much appreciated. 

[Jeran]

Hey there Jim543,

I apologize about the late response, thank you for being patient! Were you able to fix that communication issue? If not, I'd be happy to help out, as I know networking issues can be tricky. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• What is the firmware version of your Chromecast?
• What version of iOS is your phone running?
• Are you able to connect to the Chromecast using another device, such as a computer or tablet?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[JenniferV]

Hey there,

It's us again. How's it going? Still need help?

Thanks,

Jennifer

[JenniferV]

Hi Jim543,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for your help, Jeran.

Regards,

Jennifer