Google Chromecast Issues with Chrome

[tcco94]

I have used this chromecast for a very long time successfully, but now have ran into issues. I know the problem is not with the chromecast as it works perfectly fine with all my iOS devices but through my Chrome browser on my Windows computer.

I should let you know, I've restarted the chromecast, factor reset, restarted my computer, updated Chrome, deleted chrome and downloaded it again and still have had no luck. It still works great on my phone or ipad as stated above.

I have 2nd gen chromecast

System Firmware version: 275994

Cast Firmware: 1.56.275994

Any help would be appreciated as all the help on the internet just leads me to things I've already tried to do and still does not work (for either chromecast in the house).

[JenniferV · Accepted solution]

Hi tcco94,

Thanks for reaching out and for doing some steps beforehand — these are of great help! To cover all the bases, could you please tell me the make and model and OS version of your Windows computer? Also, are you getting any messages when casting from the Chrome browser? If yes, what was it?

Please try to check the antivirus of the computer. There are cases (mostly in Windows) wherein the Chromecast device fails to work after the antivirus finished an update. If this happens, call your antivirus provider. 

Let me know how it goes.

Thanks,

Jennifer 

[JenniferV]

Hey there,

How's it going? Did you manage to get your device working?

Regards,

Jennifer

[JenniferV]

Hello tcco94,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer