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Hello my chromcast is not working

Community Member

Hello my tv says you may need to sign in before connecting to slumber this is common in hotels and dorm rooms Use the Google Home app to continue how do I fix this problem 


Platinum Product Expert
Platinum Product Expert

Chromecast devices don't support these kind of Wifi systems, known as captive portals, that require you to login first to be able to access the internet.

There are 2 possible solutions for this:

  1. Check with whoever manages your Wifi if they have a process to whitelist your device. They do this by allowing the unique MAC address of the device. Not all providers will be setup do this however. In addition, even this may not work on some Wifi networks, as the the administrator may have enabled a security feature called client isolation, which prevents different devices from communicating with each other (i.e. your phone communicating with your device).

  2. Although unsupported by Google, you can try to use a phone or tablet as a Wifi hotspot. However, this will then use your mobile data plan, which could be expensive for you depending on the data plan you have with your carrier. Note you will need 2 devices to set this up. 
    1. Turn on the Wifi hotspot feature on a phone or tablet. If you're not sure how to do this, refer to the manufacturer's support website.
    2. Connect a second phone or tablet to that Wifi hotspot.
    3. You can then use that second phone or tablet to setup your Google Home and connect it to the Wifi hotspot on the first phone or tablet.

Community Specialist
Community Specialist

Thank you so much for your help on this thread, David!

Hey there Mikey1209,

I'm really sorry about the late response on this, I hope you're doing well. Did you have any more questions or need any additional help?

Thank you,

Community Specialist
Community Specialist

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.



Community Specialist
Community Specialist

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.