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Help! Constant restart

juleskiiii2013
Community Member

Recently I have been having a lot of issues with my Chromecast. Out of no where it reboots itself. It will do this multiple times everytime have to go back and start all over. 

2 Recommended AnswerS

finch5
Product Expert Alumni
Product Expert Alumni

Hello,

I would recommend doing a factory reset by following these steps on your 2nd Gen Chromecast:

From the Google Home app

Note: This option is only available if you still have access to the network your Chromecast was set up on.

  1. Open the Google Home app 

     

  2. Touch and hold your device's tile.
  3. At the top right, tap Settings 

     

    >> More>> Factory reset >>

     

     Factory reset.

From the Chromecast device

While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED should begin to blink orange. When the LED light turns white, release the button and the Chromecast should then restart.

Best,

Finch

 

View Recommended Answer in original post

Roberto1
Community Member

I had the same issue with my recently bought Chromecast TV 4K. Until I replaced the bundled power adapter

View Recommended Answer in original post

5 REPLIES 5

finch5
Product Expert Alumni
Product Expert Alumni

Hello,

I would recommend doing a factory reset by following these steps on your 2nd Gen Chromecast:

From the Google Home app

Note: This option is only available if you still have access to the network your Chromecast was set up on.

  1. Open the Google Home app 

     

  2. Touch and hold your device's tile.
  3. At the top right, tap Settings 

     

    >> More>> Factory reset >>

     

     Factory reset.

From the Chromecast device

While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED should begin to blink orange. When the LED light turns white, release the button and the Chromecast should then restart.

Best,

Finch

 

Roberto1
Community Member

I had the same issue with my recently bought Chromecast TV 4K. Until I replaced the bundled power adapter

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help here, finch5. 

 

Roberto1, glad to hear that this has been sorted out and thanks for sharing your resolution in the Community. Give us a shout if something comes up — we're here to help!

 

juleskiiii2013, we hope that helps. Feel free to let us know if you still need assistance or if you have other questions and concerns.

 

Best,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there juleskiiii2013,

Do you have any more questions or need any additional help? 

Thank you,
Jeran

Jeran
Community Specialist
Community Specialist

Hey everyone,

Does anyone have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran