How to make a warranty claim Chromecast

[Jesmeria]

My Chromecast keeps cutting out and glitching. I have emailed back and forth with support but their troubleshooting issues are not working. I bought it in January and want to make a claim under the Warranty. I sent a message to Google via email and via the chat function and have not heard back. Is there a phone number that I can call? How can I make a claim? When selecting the "contact us" option it just keeps looping back to the chat function that I have already used. 

[JenniferV]

Hello Jesmeria,

Thanks for reaching out and I'm sorry to hear about that. Could you please provide the case ID of your interaction from our support team so I can have it reviewed?

I'll look forward to your response.

Best,

Jennifer

[Jesmeria]

Hi Jennifer,

It is Case ID [3-5442000032960]

Thank you! 

[JenniferV]

Hey there,

Thanks for providing the case ID. I've checked it, and it shows that the representative provided you an additional troubleshooting steps such as using a different TV or using a different cable and adapter. Could you confirm if you were able to try that? If yes, and the issue still persists, please fill out this form so we can further assist you.

Best,

Jennifer

[Jesmeria]

Hi Jennifer,

Yes, I plugged the Chromecast directly into a wall outlet and even after about 20 minutes the picture cuts out again. I have completed the form. Please advise next steps. 

Thank you,

Jennifer 

[JenniferV]

Hi Jesmeria,

Got it. We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.

Thanks,

Jennifer