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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 4874 Views
  • 16 replies
  • 6 kudos

Chromecast connected but no video

Hi I managed to connect a Chromecast 3° gen o my old sharp Aquos tv but it just shows the boot animation and then a black screen,The Chromecast is connected and working and when I try to cast from YouTube or other apps only the audio is workingAny so...

Giuseppe2 by • Community Member
  • 1194 Views
  • 3 replies
  • 0 kudos

remote broken

the google store told me to come to this site to ask for a replacement since it should still be under warranty it has been less than a year since google dropped tv for this system.please advise me to the next phase and how to get the new remote. than...

TimC01 by • Community Member
  • 1306 Views
  • 4 replies
  • 0 kudos

Not connecting chromecast

Gave TV streaming device.When connected to the USB, it showed the name of the Wi-Fi network and the password for which it was configured.I created such a hot spot on my phone and connected a laptop to it. It looks like the laptop and the cast are con...

REA61 by • Community Member
  • 1307 Views
  • 3 replies
  • 0 kudos

Resolved! Can't connect to Wi-Fi after broadband service provider change

I have changed from BT to Sky. When I try to connect to my TV using the Google Home app I get "Can't connect to Wi-fi" on the TV screen and "This device was previously set up by a different user. Please factory reset the device."I have performed a fa...

Graywag by • Community Member
  • 4693 Views
  • 7 replies
  • 1 kudos

Chromecast remote issues

My Chromecast remote has crashed! I recently used my Chromecast in a hotel for a weekend and paired the remote with the tv there for universal remote functions.Since coming back I had to reset and repair it (which took a while) and then ran a softwar...

DanielJS by • Community Member
  • 2244 Views
  • 8 replies
  • 0 kudos

Chromecast Restarts When Attempting to Cast

When I try to cast a show (tried both prime video and Netflix, both apps up to date) the chrome cast would say "ready to cast and show the app's home screen, but as soon as I hit play on a show, it would restart. I tried factory resetting it and rebo...

GabrielC by • Community Member
  • 2588 Views
  • 3 replies
  • 0 kudos

MAC address on uninstalled ChromeCast

Wireless provider is asking me for the MAC address of my ChromeCast since I am having issues with getting the wireless connection setup. How do I get the MAC address before ChromeCast is up and running?-Rip

Rip by • Community Member
  • 1358 Views
  • 4 replies
  • 0 kudos

Resolved! Freeview Play on Google TV (UK)

Hello - I have just bought the new Chromecast with Google TV HD (UK based) and trying to download the Freeview Play app, but am unable to find it, despite numerous articles saying this app is available for Google TV.This is the app I am referring to....

mrraphael by • Community Member
  • 23211 Views
  • 6 replies
  • 2 kudos
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