I have the same wifi connection on both my chromecast and android after setting up but still not wor

[sunnysideupcake]

Hi, I'm new to asking for help on here. I have recently received and factory reset a chromecast ultra. I go through the whole set up process quote easily and quickly. But then when I go into my app to use it, it says "Not Avaliable" and "Can't see *** on this wifi network. Check that it's online and your phone or tablet is connected to the same wifi network." 

I have checked. I have my cellular data off and am using my wifi on both my Android and chromecast and it won't let me use it still. I have reset it 3 times and tried. Please help

[David_K]

We recommend trying these steps:

Need help with setup? Troubleshoot common Chromeca... - Google Nest Community

Let us know how you get on!

[Kimy]

Hi folks,

Thanks for your help here, @David_K.

@sunnysideupcake, I hope you've found the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Kimy

[Kimy]

Hi sunnysideupcake,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Kimy

[Kimy]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Kimy