10-24-2022 05:06 PM
The help instructions say to hold down the chromecast tile in Home to get to the a page with a settings gear in the upper right. All I get is a "Showing Ambient" page and 3 dots in the corner for "ambient settings" which takes you to a blank page.
10-31-2022 07:42 PM
I'm having the same problem. Can't find any info on it anywhere..
11-01-2022 01:32 PM
Hi folks,
Thanks for reaching out and I'm sorry to hear about that. Could you please tell us the type of Chromecast device that you have? In the meantime, please reinstall the Google Home app and reboot your mobile phone. Using a different mobile device might also help.
Thanks,
Jennifer
11-04-2022 01:53 PM
Hey there,
I want to make sure you're all good — how did the steps go?
Best,
Jennifer
11-06-2022 10:04 AM
Hello there,
I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer
11-06-2022 08:34 PM
I'm using a Chromecast with Google TV (4K).
No, the instructions still do not work even after rebooting.
11-07-2022 12:07 PM - edited 11-07-2022 12:07 PM
Hey Duarte,
Thanks for getting back to us. If you have a Chromecast with Google TV (4K), the option to reset is via the physical device and the settings of your Chromecast with Google TV using the Chromecast Voice Remote. See the information below:
Thanks,
Jennifer
11-07-2022 04:42 PM
Sorry, I was mistaken. It was a Chromecast Gen 3, not a Chromecast with Google TV (4K). I was following these instructions. I'm pretty sure they are stale, but as for Google, nothing is up to date:
11-08-2022 12:28 PM
Hi there,
Got it. To confirm, you still have access to the network where you set up the Chromecast device and the phone you're using is also connected to the same Wi-Fi network where the Chromecast is connected, is that right? If yes, and the option to reset in the Google Home app isn't visible, please fill out this form and let me know once you're done.
Thanks,
Jennifer
11-09-2022 08:40 AM
Yes. It is/was still connected to the original network. I wanted to move it to another network.
11-09-2022 11:31 AM
Hey Duarte,
Gotcha. Have you tried to reset it by pressing the button on the physical device? If you haven't yet, please try that by following the steps in the support article that you previously used.
On the other hand, if the option to reset the device in the Google Home app is still not visible, please fill out the form above so we can further assist you.
Thanks,
Jennifer
11-09-2022 04:11 PM
Sorry, "the form above"?
11-09-2022 10:07 PM
Hey Duarte,
Yes. That is correct! You can tap the word "form" then it will rout you a page that will collect some information about the issue. You can also access it on this link. This form is only meant for you to use, so let me know once you’re done.
Cheers,
Muddi
11-13-2022 03:07 PM
Hi Duarte,
Have you had the chance to fill out the form?
Cheers,
Muddi
11-14-2022 10:16 AM
Yes, I was able to complete it.
11-14-2022 03:54 PM
Hello Duarte,
We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon, so keep an eye on your inbox.
Thanks for lending a hand here, Muddi.
BigJman76, how's it going? Still need help?
Regards,
Jennifer
11-17-2022 06:23 PM
Hey folks,
BigJman76, it's us again. Were you able to fill out the form?
I appreciate the help, Jennifer and Muddi.
Thanks,
Archie
11-21-2022 08:59 AM
Hey everyone,
Does anyone have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
11-21-2022 09:45 AM
I've got another clue as to what was going on. The gear icon in Home sometimes doesn't show when location isn't *ALWAYS*. I had this problem again and the gear icon reappeared when I changed the location settings from *When App Is In Use* to *Always*.
Apparently Home wants to know what room you're in at all times.
11-25-2022 09:03 AM
Hey there Duarte,
That is an interesting observation. Were you able to talk with Chromecast Support regarding this?
Thank you,
Jeran
11-28-2022 10:41 AM
No. They don't seem to be very engaged with any of my issues.
12-01-2022 08:13 AM
Hey there Duarte,
Looking at your most recent case, it looks like Chromecast Support is still looking for a response from you. You should be able to directly respond to them via e-mail. Let them know what troubleshooting you already tried, so they don't make you try the same things again.
Best regards,
Jeran
12-02-2022 11:35 AM
I filled out the form. What do they need?
12-06-2022 10:50 AM
Hey there Duarte,
I would recommend that you reply to the e-mail that you got from Chromecast Support back on November 18th to bump the case, that way they can provide more troubleshooting steps.
Best regards,
Jeran
12-09-2022 12:22 PM
Hey there Duarte,
Just checking up again, did you need any additional help?
Thank you,
Jeran
12-12-2022 10:29 AM
Once again the bug is that you have to have precise location enabled for the Google Home app to be able to reset your Chromecast through the Google Home app.
What Google does with that information will either make their product better or continue to frustrate their customers. That is not my call to make.
12-13-2022 03:43 PM
Hello Duarte,
Thanks for sharing additional information about this. I'd also suggest that you reply on the email sent to you by one of our support team so they can further assist you with your concern.
Regards,
Jennifer
12-14-2022 09:19 AM
Everything is in these messages if they care to read them. They can reach out to me if they have questions. Google isn't paying me for software test.
12-15-2022 04:01 PM
Hi there,
They actually sent a message on your email. Please check your inbox and provide the needed information. Also, please continue the conversation there as this thread will be locked after 24 hours.
Thanks,
Jennifer