The help instructions say to hold down the chromecast tile in Home to get to the a page with a settings gear in the upper right. All I get is a "Showing Ambient" page and 3 dots in the corner for "ambient settings" which takes you to a blank page.
Thanks for reaching out and I'm sorry to hear about that. Could you please tell us the type of Chromecast device that you have? In the meantime, please reinstall the Google Home app and reboot your mobile phone. Using a different mobile device might also help.
I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.
Thanks for getting back to us. If you have a Chromecast with Google TV (4K), the option to reset is via the physical device and the settings of your Chromecast with Google TV using the Chromecast Voice Remote. See the information below:
With the Chromecast Voice Remote:
In the upper right of your TV screen, select your profile > Settings.
Select System > About > Factory Reset.
From the Chromecast device:
While the Chromecast is plugged into the TV and powered, press then hold the small button on the back of the Chromecast. The LED should start to blink yellow.
When the LED light turns solid white, release the button, and the Chromecast should then reset.
Sorry, I was mistaken. It was a Chromecast Gen 3, not a Chromecast with Google TV (4K). I was following these instructions. I'm pretty sure they are stale, but as for Google, nothing is up to date:
Got it. To confirm, you still have access to the network where you set up the Chromecast device and the phone you're using is also connected to the same Wi-Fi network where the Chromecast is connected, is that right? If yes, and the option to reset in the Google Home app isn't visible, please fill out this form and let me know once you're done.
Gotcha. Have you tried to reset it by pressing the button on the physical device? If you haven't yet, please try that by following the steps in the support article that you previously used.
On the other hand, if the option to reset the device in the Google Home app is still not visible, please fill out the form above so we can further assist you.
Yes. That is correct! You can tap the word "form" then it will rout you a page that will collect some information about the issue. You can also access it on this link. This form is only meant for you to use, so let me know once you’re done.
I've got another clue as to what was going on. The gear icon in Home sometimes doesn't show when location isn't *ALWAYS*. I had this problem again and the gear icon reappeared when I changed the location settings from *When App Is In Use* to *Always*.
Apparently Home wants to know what room you're in at all times.
Looking at your most recent case, it looks like Chromecast Support is still looking for a response from you. You should be able to directly respond to them via e-mail. Let them know what troubleshooting you already tried, so they don't make you try the same things again.
I would recommend that you reply to the e-mail that you got from Chromecast Support back on November 18th to bump the case, that way they can provide more troubleshooting steps.
Once again the bug is that you have to have precise location enabled for the Google Home app to be able to reset your Chromecast through the Google Home app.
What Google does with that information will either make their product better or continue to frustrate their customers. That is not my call to make.
Thanks for sharing additional information about this. I'd also suggest that you reply on the email sent to you by one of our support team so they can further assist you with your concern.
They actually sent a message on your email. Please check your inbox and provide the needed information. Also, please continue the conversation there as this thread will be locked after 24 hours.
