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Need help!

Mepa
Community Member

I plugged in chromecast, to make my not smart LG tv smart. I followed the directions to download Google Home and then gave the tv a room name Family Room TV. Entered my wi fi password. Then TV recognized the room name in top right corner. Message connecting came up on screen with colored balls. Then on my iphone, says Family Room not available, can't see family room tv on this wi-fi network. Check that it's online and that your phone or tablet is connected. My phone is connected to house wifi. Right now TV shows no signal. Both are on the same Wi-Fi signal 

4 REPLIES 4

davidking
Gold Product Expert
Gold Product Expert

Try these steps:

  1. Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.

  2. Make sure Wi-Fi and Bluetooth are both turned ON on your phone or tablet.

  3. Turn OFF mobile/cellular data.

  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.

  5. Reboot Chromecast by removing the power cable, then reconnect it.

  6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.

  7. Restart the Google Home app.

  • Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
  • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
  • Turn Wi-Fi off and on again on your phone or tablet.
  • Reopen the Google Home app.

If none of the steps above help, factory reset your Chromecast and then retry setup. You may also want to try setup using a different phone or tablet, just to test, if you have one.

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Thanks for the help, davidking.

 

Mepa, we want to make sure you're all good — how did the steps go?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Mepa,

 

It's me again. I wanted to check back in to see if you still need help. Feel free to let me know if you do.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Thanks,

Jennifer