Need to reset each time to keep connected

[AndreF]

Dear tech support,

I need to do a factory reset each time so my chromecast can connected , is there a parameter to set so chromecast will connected permanently.

Thank you

[JillG]

Hi AndreF,

You should not have to factory reset your Chromecast pretty much ever. 

Couple of things that may help.

Use the wall to power your Chromecast using the original power adapter.

Move your Chromecast and router closer together.

Give those a try to see if that helps.

Jill

[JenniferV]

Hi there,

Thanks for the suggested steps, JillG. I appreciate it.

AndreF, how's it going? If you're still having trouble after following the steps provided above, give these additional steps a try:

1. Make sure the Chromecast device is within 15 feet (4 meters) from the router.
2. Use the extender that was included in the box with the Chromecast device.
3. Disable any Virtual Private Network (VPN), if you're using one. This is for your Chromecast to communicate properly with the wireless router.
4. Reboot your Chromecast and your Wi-Fi router.

Thanks,

Jennifer

[AndreF]

Hi,

My original post was :

I check my email every day , maybe I deleted could you answer me that question pls

Hi,

I did everything , reset the chromecast, able to set a device with google home when i start a movie with netflix or google chrome , It try to mirror and fail. After the tv return at the image show in the begining.

I need help

[AndreF]

Hello Jennifer,

I try it with wifi 5 ghz , I know its not normal to sed it with 5ghz but when I connected example with netflix cast on my tv its a lot faster with the 5 gz then it was with the 2,5ghz.

But my original issue still work, I have to make a factory reset using my network 5 ghz and its working until I move away of my room where the chromecast is.My mobil is moto e 2020 run with android 10.

[JenniferV]

Hi AndreF,

Thanks for getting back to us. Have you tried the suggested steps above? If you haven't yet, please try the steps and let me know how it goes.

Thanks,

Jennfier

[JenniferV]

Hi there,

It's me again. How's it going? Still need our help?

Thanks,

Jennifer

[JenniferV]

Hi AndreF,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

jennifer

[Jeran]

Hey there!

We haven't heard back from AndreF, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jill and Jennifer!

Best regards,
Jeran