Netflix doesnt recognice 4k when chromecast is set to 4k 24hz

[TesanLucas]

Hi everyone,

When i config the screen of the chromecast to be 4K 24hz or any refresh rate other than 60hz, Netflix doesnt recognize that my TV is 4K and it doesnt show the 4K ULTRA HD tab in series or movies, so i can only watch the content in 1080p.

can anyone check if it is only me?

[JenniferV]

Hi TesanLucas,

Thanks for reaching out. All Chromecast devices require a TV with High-bandwidth Digital Content Protection (HDCP) 1.3 or higher built-in. HDCP 2.2 is required to support 4K content. You can check this support website article to learn more about streaming 4K Ultra HD content. Also, please select the quality settings in the streaming app itself.

Thanks,

Jennifer

[TesanLucas]

Hi JenniferV

Thanks for the answer, but that is not the case. I can watch content in 4K in netflix when the settings in the chromecast tv are set to 4K, 60hz, but not 4K, 24hz.

Regards

[JenniferV]

Hi there,

Thanks for getting back to us and sorry for the late response. Is the issue isolated when watching videos from Netflix? Also, when not manually configuring the refresh rate, does it automatically change depending on the content you're watching? Could you try to plug in your Chromecast into a different HDMI port on your TV?

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. How's it going? Do you still need help?

Thanks,

Jennifer

[TesanLucas]

Sorry, i haven't seen your reply, thanks for the answer!

i figured out that the problem is from the netflix app, because the issue doesnt happen in any other app (it works fine on disney+ and prime video at least)

i have tried everything (including what you asked), and the netflix app is the only one that have the problem.

is there a way that you can report this problem to netflix so they can solve this issue with an update?

Thanks and regards.

[JenniferV · Accepted solution]

Hi there,

Not a problem at all and thanks for getting back to us. I'm afraid there's no option for me to report it to them, but you can reach out to them directly to report this and to ask for additional help. Click here to get help with Netflix.

In the meantime, do you still have other questions and concerns about your Chromecast?

Regards,

Jennifer

[JenniferV]

Hi TesanLucas,

It's me again. I don't want to be a nudge but I'd like to check if you still need help. Feel free to let me know if you do.

Thanks,

Jennifer

[JenniferV]

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer