Netflix

[monoblea]

Hi, my Disney plus is working on my chromecast but my Netflix is not. It says that no devices are found. How can i fix it? Thanks

[JenniferV · Accepted solution]

Hi monoblea,

Thanks for reaching out. If the issue is isolated when using the Netflix app, please try the steps listed below:

1. Force stop the Netflix app. Here's how:
   iOS:
   Based on your iOS device, do the following:
         a. On an iOS device without a Home button: From the bottom of the home screen, swipe up and pause slightly in the middle of the screen.
         b. On an iOS device with a Home button: Double-click the Home button to show the most recently used apps.
         c. Swipe left or right to find the app that you want to close. On the app's preview, swipe up to close it.

           Android:
                 a. Launch the Recent Apps menu to check small previews of the recently used app.
                 b. Swipe up to find the app(s) the customer wants to close.
                 c. On the app's preview, swipe right to close it.

1. Clear the Netflix app's cache and data.
2. Reinstall the Netflix app.
3. Use a different mobile device.
4. Reboot your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV · Accepted solution]

Hi monoblea,

Thanks for reaching out. If the issue is isolated when using the Netflix app, please try the steps listed below:

1. Force stop the Netflix app. Here's how:
   iOS:
   Based on your iOS device, do the following:
         a. On an iOS device without a Home button: From the bottom of the home screen, swipe up and pause slightly in the middle of the screen.
         b. On an iOS device with a Home button: Double-click the Home button to show the most recently used apps.
         c. Swipe left or right to find the app that you want to close. On the app's preview, swipe up to close it.

           Android:
                 a. Launch the Recent Apps menu to check small previews of the recently used app.
                 b. Swipe up to find the app(s) the customer wants to close.
                 c. On the app's preview, swipe right to close it.

1. Clear the Netflix app's cache and data.
2. Reinstall the Netflix app.
3. Use a different mobile device.
4. Reboot your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV · Accepted solution]

Hi monoblea,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer