09-12-2022 10:39 PM
I cannot get sound from my Chromecast Ultra anymore. I have tried connecting both directly with my TV HDMI and indirectly through my sound system. I have also tried several HDMI ports both ways. I have done a factory reset. Before I moved towns my device worked well. Everything else about my system works well. I have followed all the help instructions to no avail.
Is there anything I can do?
09-14-2022 11:53 PM
Have you tried a different HDMI cable?
If that doesn't work try a different tv?
This sounds obvious but did you check the tv isn't on mute etc?
09-17-2022 05:50 PM
Hi there,
Thanks for the help here, Jch12.
Smallboy, have you tried the suggested steps shared by Jch12? If yes, how was it? If you're still having trouble, please try the additional steps below:
Thanks,
Jennifer
09-20-2022 10:46 PM
Hello there,
It's me again. I want to make sure you're all good — did those steps help?
Thanks,
Jennifer
09-21-2022 11:17 PM
Hey Smallboy,
I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer
09-22-2022 03:04 PM
09-22-2022 08:11 PM
Hi there,
No problem at all and thanks for keeping me in the loop. I'll keep this thread open and wait for your update.
Best,
Jennifer
09-26-2022 01:13 AM
Hello Smallboy,
I don't want to be a nudge but I'd like to check if you were able to test your Chromecast Ultra in your daughter's house. I'm always here if you need more help.
Regards,
Jennifer
09-27-2022 09:20 AM
Hey there,
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer