If you want a call with Google support, you'll need to contact them directly by clicking here,
In the meantime, if you're happy the batteries are good (try them in a different device to test), try these steps:
In most cases, your remote will pair automatically after you insert the batteries. If it doesn’t, follow the steps on the TV screen, or press and hold the Back and Home buttons on the remote for 3 seconds.
Thanks for the help here, davidking.
Jeepmagic, how did the steps go? Still need help?
beeartbee, it looks like you're also having an issue with the Voice Remote as shown in this thread. One of our Community Specialists asked you to fill out the form so we can further assist you. Please check the thread and provide the needed information in the form.