Nu se mai conecteaza la tv

[Elena1]

Buna!de curand a venit cineva de a facut cateva modificari la reteaua wi fi!dupa cateva zile de la acest lucru ,am incercat sa ma conectez de pe telefon la tv ca in mod obosnuit.Nu a mai mers si am inceput sa reconfigurez cumva.Ajung cu,configurarea pana in punctul in care imi spune ca acest dispozitic(chromecast)nu este compatibil cu tara si ca nu se poate conecta la reteaua wi fi,sa ma asigur ca numele retelei si parila sunt corecte !am introdus numele si parola din nou si nimic ….☹️ Ce pot face ?!multumesc

[JenniferV]

Hi Elena1,

Thanks for reaching out and I'm sorry to hear about that. If there are recent changes to your Wi-Fi network settings, please try to manually connect to the Chromecast's temporary hotspot. Here's how: Go to the phone Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

If the issue persists, please try the additional steps below:

1. Uninstall and reinstall the Google Home app.
2. Reboot the Chromecast.
3. Reboot your router.
4. Reboot your mobile phone.
5. Factory reset your Chromecast.

Thanks,

Jennifer

[Jeran]

Hey there Elena1,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[JenniferV]

Hello there,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Jeran.

Regards,

Jennifer