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Phone won't connect to devices

shadowtam
Community Member

My phone won't connect to any devices - Chromecast, nest speakers, nest hub etc - unless the phone has been restarted.

After a phone restart it will connect to devices once but if the phone locks it won't connect again unless the phone is restarted again.

It seems to be a problem with my previous and current phone (pixel 2xl and pixel 5a) but things work fine on my housemates and friends phones ( Samsung s9, Oppo Reno 4, iPhone 6).

 

How can I solve this 

1 Recommended Answer

JenniferV
Community Specialist
Community Specialist

Hi shadowtam,

 

Thanks for posting. If the issue is isolated when using your Pixel phones, I suggest you contact Pixel directly so they can further check this on their end. There might be some settings on your phone that need to be configured.

 

Thanks,

Jennifer

View Recommended Answer in original post

4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

Hi shadowtam,

 

Thanks for posting. If the issue is isolated when using your Pixel phones, I suggest you contact Pixel directly so they can further check this on their end. There might be some settings on your phone that need to be configured.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from shadowtam, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran