Prime video freezing on chromecast

[Seankar32]

Prime video keeps freezing/ gives error message. No issues with other streaming apps. 

[Kimy]

Hi Seankar32,

Thanks for reaching out — let’s see what’s going on. A few questions: what Chromecast device are you using? What message do you get? Is this happening when casting? Or when streaming directly from the installed app in Google TV (for versions with Google TV)? Also, what steps have you taken?

Give the steps below a try and let me know how it goes:

• Reboot your Chromecast and Wi-Fi router.
• Reinstall the Prime Video app
• If you’re casting, reboot your cast device (phone/tablet/etc)

Thanks,

Kimy

[LovelyM]

Hello Seankar32, 

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Best, 
Lovely

[LovelyM]

Hey Seankar32,

It's me again. Due to inactivity, I'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Cheers, 
Lovely