12-06-2022 01:56 AM - edited 12-06-2022 02:06 AM
Hello,
my remote loses connection with Chromecast when it's in idle mode for some time (random).
When I set my tv on hdmi source it just says: "no hdmi device found"; then I try to restore the Chromecast with the remote but it doesn't react. This happens many times a day.
By the way, the Home app on my smartphone confirms that the Chromecast is in ambient mode and I can switch it on as usual; under system tab the remote is not listed anymore, as if it was unpaired/disconnected!
If I reboot the device it comes back.
The Chomecast is brand new and the issue occurred from the very beginning.
I installed just a couple of apps and the last update; remote firmware is up-to-date too.
The batteries are those included in the box
12-08-2022 04:54 PM
Same issue on my new chromecast with Google TV HD model.
Please help us, it is very annoying.
12-11-2022 10:57 AM
Hi folks,
Thanks for reaching out and for being a step ahead of us. Give the steps below a try and let me know how it goes:
Thanks,
Jennifer
12-14-2022 12:46 AM
Solved just unpairin/pairing the remote
12-14-2022 01:16 AM
for me not at all...
Unfortunately, I made all the steps proposed by JenniferV but the remote after one day stop to work. I need to cut off the power from the Chromecast to solve the issue.
Also on connecting some Bluetooth devices (eg. earphone) sometimes I need to cut off the power to make the Chromecast Bluetooth module works (otherwise it doesenìt see anything).
Please help me
12-14-2022 03:36 PM
Hey there,
ministry, glad to hear that your Voice Remote is working now and thanks for keeping us in the loop. Give us a shout if something comes up — you know where to find us!
Ghildor, Oh no! Could you please try the additional steps below?
Thanks,
Jennifer
12-18-2022 06:54 AM
Dear Jennifer,
I updated the remote time ago. It is up to date (firmware 26.5).
I'm umparied the remote and then I had a problem to pair it. It didn't appear at all and I need to cut off the power and put power again to make it visible. I think that the Bluetooth module on my chromecast went on a standby mode for some reason or maybe it is broken?
Let me know,
Regards
Alessandro
12-18-2022 10:11 AM
Hello Ghildor,
Yikes! We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?
Thanks,
Jennifer
12-19-2022 01:32 AM
Dear JenniferV I did it.
regards
Alessandro
12-20-2022 04:53 AM
Hi there,
Ghildor, we received your form — thanks for filling it out! Keep an eye on your inbox as our team will reach out to you anytime soon.
ministry, oh no! Have you tried resetting both your Chromecast dongle and Voice Remote? If you haven't yet, please try that and let me know how it goes.
Best,
Jennifer
12-26-2022 06:47 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, Jennifer.
Thanks,
Archie
12-19-2022 01:01 AM - edited 12-19-2022 01:02 AM
The issue happened again a few hours after my last message!
I let the tv on so the Chromecast was in ambient mode showing random pictures etc.; strangely, both power and source button worked normally, but other buttons were unresponsive.
Again, the phisical remote wasn't listed under the "remote" tab but I could control the Chromecast using the Home app.
I solved again just re-pairing the remote, but obviously its not a solution!
12-29-2022 10:22 AM
Hey everyone,
Does anyone have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran